Confirm the route for the actual order
Destination, product mix, quantity and current route conditions are reviewed together. A published transit window is an estimate, not a guaranteed delivery date.
Keep preparation time separate from carrier transit and build a restocking buffer around the complete cycle.
- Country, city and postal code
- Products and presentations
- Number of kits
- Required arrival window
- Current route shown on the quotation
Shipping charge and order tiers
The current worldwide shipping charge is US$50. Orders of US$500 or more receive free shipping. Orders of US$2,000 or more receive 6% off plus free shipping, and orders of US$4,000 or more receive 10% off plus free shipping.
The applicable order value, discount and shipping treatment should appear on the written quotation before payment.
- Worldwide shipping — US$50
- US$500+ — free shipping
- US$2,000+ — 6% off and free shipping
- US$4,000+ — 10% off and free shipping
Dispatch evidence and tracking
Before dispatch, the team provides a photo of the prepared parcel. The available shipping label and complete tracking number are shared after the logistics process begins.
Use the tracking number on 17TRACK for carrier-event lookup. Retain the order reference for follow-up when the first event is delayed.
- Prepared-parcel photo
- Available shipping label
- Complete tracking number
- 17TRACK carrier-event lookup
After-sales review
Delayed, lost, missing, incorrect or transit-damaged shipments are reviewed against the order and available logistics evidence. Clear photos or video may be required.
Report a shortage, incorrect item or transit damage within 48 hours of delivery. Final handling follows the confirmed order terms and evidence.
- Keep order and tracking references
- Confirm recipient details
- Provide clear photos or video
- Report applicable issues within 48 hours